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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    The system plays for awhile but then shuts off on its own

    If the problem occurs every now and then (but not frequently or regularly), please view our "No Power" troubleshooting by clicking here.

    If you are able to get power to come back on, but then it keeps going out, the problem is likely due to either overheating or from an unlicensed accessory tripping the fuse on the AC Adapter. Please check for the following:

    1. Make sure that the AC adapter bears the word "Wii" and the model number "RVL-002 (EUR)". Unlicensed products are not fully compatible and may not work correctly.
    2. Avoid the use of unlicensed products such as memory cards, controllers, and cheat devices. Some of these products are poorly manufactured and may result in damage to your system. If one of these products is attached to your system, remove it and try resetting the AC Adapter (see below).
    3. Check all accessories, licensed or not, for phsyical damage. Physical damage, such as frayed wiring or a cracked housing can cause the system to shut down. Remove any damaged products and try resetting the AC Adapter (see below).
    4. Make sure the Wii has good ventilation. Avoid operating the Wii while it's on carpeting or inside an enclosed space. If you have the Wii placed in a vertical position, make the vents on the bottom are lined up properly with the hole in the plastic stand and no foreign material is obstructing that hole.
    5. Check the vent on the back and side (or bottom, depending on how you have the system positioned) of the Wii for dust build up. The system will shut down if it cannot vent properly to prevent overheating. If there is a build-up, remove it using a vaccum cleaner with a soft brush attachment.
    6. If the above steps do not solve the problem, you should try resetting the AC Adapter. Click here for instructions on how to do this.