Support

Get support for your Nintendo systems, software and services

Disc Channel

Ensure that you are properly loading a Game Disc.

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If your console is placed vertically, the disc label will face to the right.

If your console is placed horizontally, the disc label will face upwardsIf you know you are inserting the Game Disc correctly, but are still have problems with only one game (or if you only have one game), try cleaning the Game Disc by following the disc cleaning procedures (click here).

If after reading the above information you are still unable to play a Game Disc, contact Nintendo Consumer Service to discuss options available to you in this regard.