Error code 107-3107

Applies to: Wii U


What does this error code mean?

This error code indicates that the activation code of your prepaid card could not be recognised.

What can I do?

Please check the following before contacting Customer Support.

Are you using the right form?

a) There are two places on Nintendo eShop where you can enter codes: one is for adding funds to your account with Nintendo eShop Cards (from the HOME Menu, select the Nintendo eShop icon > Balance), and the other is for download codes (Nintendo eShop icon > Nintendo eShop front page > Enter Download Code). Please make sure that you are entering the code in the correct form.

Add Funds with Nintendo eShop Cards

Redeem Download Code

Enter the code correctly

These are frequently mistyped characters. Please make sure if you entered the 16-digit code correctly.

     

B and 8

E and 3

G and 6

I and 1

O and D

O and 0

O and Q

P and 9

S and 5

U and V

W and VV

Z and 2



B and 8

E and 3

G and 6

I and 1

O and D

O and 0

O and Q

P and 9

S and 5

U and V

W and VV

Z and 2

Is the code activated?

Nintendo eShop Cards and cards for download codes have to be activated by the cashier of the retail store when you purchased the card. Please contact the retailer where you purchased the product in case the codes are not activated. Please note that Nintendo Customer Support cannot help you with activating prepaid cards.

If the solutions suggested above don’t solve your issue, please Contact Us. The following information may help solve the issue:

  • Scans/photos of the receipt from the purchased card and the back side of the prepaid card.
  • Serial number of your Wii U console.


More about: Error Codes