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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Latest system update information

    The length of time it takes to perform a system update varies depending on the speed of the Internet connection used. Please be patient.

    Performing a system update may take an extended amount of time (for some users it could take an hour or more to download and install). Do not power off your console or remove the Wii U AC adapter during this time.


    Changes in system software version 5.5.5E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.

    Changes in system software version 5.5.4E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.

    Changes in system software version 5.5.2E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.5.1E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.5.0E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.4.0E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.3.2E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.3.1E

    • Fix for an issue with video uploads to YouTube in Mario Kart 8

    An issue that, under certain circumstances, could prevent players of Mario Kart 8 from uploading a highlight reel video to YouTube (Error Code 104-1825), has been fixed.

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.3.0E

    • amiibo Settings

    A menu for managing amiibo has been added to System Settings

    Data for an amiibo can be managed in amiibo Settings, for example by registering the owner’s Mii and nickname to the amiibo, or by deleting data from the amiibo. The amiibo owner and nickname can also be registered within Super Smash Bros. for Wii U.

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.2.0E

    • Wii U Menu

    Folders can now be created in the Wii U Menu to group and better organise icons.

    An icon to start the Download Management application has been added to the Wii U Menu.

    • HOME Menu

    The layout of the HOME Menu (the screen that appears when the HOME Button is pressed) has been changed.

    • Quick Start

    The Quick Start screen is now also displayed when starting the Wii U console using the TV Button on the Wii U GamePad.

    An option to hide certain applications from the Quick Start screen has been added in Quick Start Settings under Power Settings.

    • Nintendo eShop

    Characters that are not used in download codes or Nintendo eShop activation codes (because of their similarity to other characters) can no longer be entered when redeeming a code.

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.1.2E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.1.1E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.1.0E

    • System transfer between two Wii U consoles

    The option to transfer data from one Wii U console to another is now available in System Settings. Wii U software, user data and Wii-related items can be transferred.

    All data is transferred as a set and will be deleted from the source Wii U console once transferred. Data already saved on the target console will be replaced with data from the source console. However, software and items previously purchased from Nintendo eShop on the target console can be redownloaded free of charge by linking the user’s existing Nintendo Network ID to a user on the target console after the transfer.

    • Nintendo eShop

    Users can now navigate Nintendo eShop using a Wii U Pro Controller, Wii Remote, Classic Controller or Classic Controller Pro.

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 5.0.0E

    • Addition of Quick Start for the Wii U GamePad

    The Quick Start screen displays when the Wii U console is turned on from the Wii U GamePad. It shows recently used or installed software which can be started immediately, without first loading the Wii U Menu. Quick Start is ideal for users who want to start playing games right away.

    • Addition of notifications for the Wii U GamePad

    With this service you can receive occasional notifications from Nintendo about selected games and products, special promotions and more. If a notification is received while the console is powered down, the GamePad will make a sound, as well as display the notification on its screen for a short while. It is also possible to check out notifications on the Quick Start screen. The settings for these notifications can be changed under Power Settings in System Settings, including the option to define the hours during which notifications will automatically display.

    • Improvement of Standby Functions

    System updates, in addition to being downloaded automatically, are now also installed automatically while the Wii U console is powered down.

    • Wii U Menu

    When users select their user Mii from the Wii U Menu, the User Settings screen now displays. The design and layout of the Users Settings screen has been updated, including the ability to switch the active user from the User Settings screen.

    • System Settings

    An option for Quick Start screen settings has been added to Power Settings. The settings for notifications on the Wii U GamePad can be changed here as well.

    • HOME Menu

    An icon to start the Notifications application (different to notifications on the Wii U GamePad) has been added to the HOME Menu.

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user’s experience.


    Changes in system software version 4.1.0E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user's experience.


    Changes in system software version 4.0.3E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user's experience.


    Changes in system software version 4.0.2E

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user's experience.


    Changes in system software version 4.0.0E

    • Feature for automatic software downloads

    The Wii U console will now be able to automatically receive recommended software and demos from Nintendo via SpotPass. The feature can be deactivated under Internet in System Settings.

    • Support for USB keyboard input

    Users can now use a USB keyboard in situations where a software keyboard appears. (Some software titles may not support this feature.)

    • Option to restrict usage of a Nintendo Network ID on other devices

    Parents can now restrict their children from accessing a Nintendo Network ID from other devices such as PCs or smartphones. To change the option, select a user Mii from the Mii selection screen, then select CHANGE NINTENDO NETWORK ID SETTINGS under View/Modify User Information in User Settings

    • Wii U Chat

    Users can now view friend profiles on Miiverse when making or receiving a call.

    Users can now chat using a headset connected to the Wii U GamePad.

    • Internet Browser

    Users can now save their username and password when they sign in to websites. (Saved usernames and passwords can be deleted in the internet browser’s Settings menu.)

    Images taken from the TV or Wii U GamePad screens can now be uploaded to websites (such as Facebook, Twitter and Tumblr) by pausing a software title with the HOME Button, then starting the internet browser.

    The browser can now display PDF files available on websites. (Please note that some files may not be displayed correctly, depending on the size and format of the PDF file. PDF files cannot be saved.)

    When playing a movie or video, you can skip forward and backward to different points by pressing the L or R Buttons on the Wii U GamePad. You can also hold the R Button to initiate fast playback.

    Developer tools and user agent switching are now available for website developers to use.

    • Wii U Menu

    An icon for the friend list has been added to the Wii U Menu.

    • Wii Mode

    Users can now choose to display Wii software either on just the TV, or on both the TV and Wii U GamePad. (When displaying Wii software on the TV and GamePad, the GamePad buttons cannot be used to control the game. A Wii Remote/Wii Remote Plus is required to control the game, using the GamePad’s sensor bar.)

    Dolby® Pro Logic® II Surround Sound support has been added for Wii software that supports this feature.

    • System Settings

    An option has been added under the Internet setting that allows users to automatically receive software titles sent by Nintendo.

    Users can now select which type of audio output cable will be used under the TV setting. Even if the Wii U console is connected to the TV with an HDMI cable, users can now use a Wii AV Cable or other connection cable to output audio via commercially available speakers.

    Users can now set the interval for performing standby functions in hourly-increments when Standby Functions are enabled under Power Settings.

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user's experience.


    Changes in system software version 3.1.0E

    • Improvement of Standby Functions

    The Wii U console can now connect regularly to the internet when the console is turned off to send and receive various data using SpotPass, as well as downloading and installing system or software updates. Software updates will be installed while the Wii U is powered down, and system updates will be installed the next time the Wii U is switched on.

    • System stability improvements and other adjustments

    Further improvements to overall system stability and other minor adjustments have been made to enhance the user's experience.


    We are planning further additions of features in the system update planned between the end of September and beginning of October.


    Changes in system software version 3.0.1E

    • Improvement to system stability
    • Improved compatibility with certain software


    Changes in system software version 3.0.0E

    • Addition of Standby Functions Feature

    This feature enables data for purchased software, system updates and software updates to be downloaded and installed automatically even after the console has been turned off.

    • Updates to Miiverse

    Controls using the Wii Remote, the Wii U Pro Controller, and the Classic Controller are now supported.

    The input screen for handwritten posts is now also displayed on the TV.

    The input screen for handwritten posts now features an undo/redo button.

    • Updates to the Internet Browser

    Controls using the Wii Remote and the Wii U Pro Controller are now supported.

    It is now possible to switch search engines when performing a keyword search.

    It is now possible to navigate to the start page from bookmarks.

    • Update to Nintendo eShop

    When purchasing downloadable software, any available updates for that software will be downloaded at the same time.

    • Updates to Download Management

    It is now possible to reorder downloads.

    Newly purchased downloadable software will automatically install once the download completes.

    • Updates to Parental Controls

    The "Viewing Distributed Videos" restriction has been changed to "Entertainment Excluding Games". A screen requiring parental consent will be displayed before the first use of any non-game software (including video-viewing software) or other new service.

    BBFC ratings are now supported on consoles with the country set to the UK.

    The COB R18+ classification is now supported on consoles with the country set to Australia or New Zealand.

    • Enabled Direct Opening of Wii Menu

    When the Wii U logo is displayed after turning on the console, holding down the B Button on the Wii U GamePad will open the Wii Menu directly. (If no default user has been selected on the console, the user-selection screen will be displayed, and a user must be selected.)

    • Updates to System Settings

    Under Data Management, two USB storage devices can now be connected to move and/or copy data. You can move and/or copy data between the system memory and a USB storage device or between two USB storage devices. (Up to two USB storage devices can be connected when moving, copying or deleting data. In all other cases, only one USB storage device can be used at a time.)

    Under Data Management, you can now move, copy or delete data for a selection of software titles.

    The TV option now includes the option to adjust the screen size of the display on the TV. (This replaces the similar options previously available within Miiverse, Nintendo eShop, and the internet browser. which have now been removed.)

    The "Auto Power-Down" option has been renamed to "Power Settings", which now includes both the auto power-down setting and the new standby functions feature.

    • Improvements to System Stability and Convenience

    Improvements have been made to system stability and convenience for greater user enjoyment.


    Changes in system software version 2.1.3E

    • System stability improvements


    Changes in system software version 2.1.0E

    • System stability improvements and other adjustments to enhance the user's experience


    Changes in system software version 2.0.0E

    • Added Nintendo Network ID creation and linking features
    • Added Miiverse¹
    • Added Nintendo eShop¹
    • Added Internet browser
    • Added friend list¹
    • Added Wii U Chat¹
    • Added Notifications
    • Added Download Management
    • Added Wii System Transfer²
    • Added software update feature³
    • Added USB storage device features

    ¹ Available after linking a Nintendo Network ID.

    ² Available in Wii Mode.

    ³ Only available for software titles for which update data is being distributed.