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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Unable to Stay Signed In to Nintendo Account


    The browser on your PC or smart device continuously signs out of your Nintendo Account.


    • This usually means that there is a setting currently enabled on your device that is preventing cookies from being stored (such as when using the private browsing feature).
    • You might experience the following issues:
      • You cannot purchase/download any digital content (games, DLC, demos).
      • You cannot participate in My Nintendo missions.

    What to do:

    • Please turn off the feature through your device or browser settings, then try again.
    • Make sure that the browser on your device accepts third-party cookies. This option can be found in the brower's settings.