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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Unable to Link a Nintendo Network ID to a Nintendo Account

    Situation:

    You are unable to link a Nintendo Network ID (NNID) to your Nintendo Account.

    Note:

    • If you see an error message that says that your country of residence doesn't match, click here.

    What to Do:

    • Make sure you are following the correct steps to link your Nintendo Network ID.

    • If you do not remember your NNID sign in information, use the "Forgot your NNID?" or "Forgot your password?" links on the screen for assistance.

    • Please check to see if one of the following issues applies:
      • The date of birth listed for the Nintendo Network ID must match the date of birth for the Nintendo Account you're trying to link to.
      • You cannot link a Nintendo Network ID if the country of residence setting does not match that of the Nintendo Account you're trying to link to.
      • You cannot link a Nintendo Network ID if the NNID is set to restrict off-device usage. Access your NNID settings on a Wii U or Nintendo 3DS family system, and verify that the NNID is set to allow "Usage from PCs and Other Devices".
    • If you do not remember your NNID sign in information, use the "Forgot your NNID?" or "Forgot your password?" links on the screen for assistance.

    Situation Not Resolved:

    If the steps above do not resolve your issue, please contact our Customer Support.