Support

Get support for your Nintendo systems, software and services

Unable to Detach the Joy-Con from the AA Battery Pack

Description:

The Joy-Con controller cannot be removed from the AA battery pack.

What to Do:

Review the steps for detaching the Joy-Con controllers from the AA battery packs.

  • Always ensure the correct controller is being attached to the appropriate accessory. For example: the Joy-Con (L) should only be attached to the left AA battery pack.

Situation Not Resolved:

If the Joy-Con controller(s) cannot be detached from the AA battery pack, then the affected Joy-Con controller(s) and AA battery pack(s) will need to be repaired.

Please contact our Customer Support.