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Unable to Detach the Joy-Con Strap from the Joy-Con

Description:

The Joy-Con strap cannot be detached from the Joy-Con controller.

What to Do:

The Joy-Con straps are positioned properly when the - Button on the Joy-Con (L) is aligned with the "-" symbol on one of the Joy-Con straps, and the the + Button on the Joy-Con (R) is aligned with the "+" symbol on the other Joy-Con strap, as shown below:

hac-photo-joycon_wriststrap_correct_place.jpg

  • If the Joy-Con and Joy-Con strap are connected as shown above, to detach the Joy-Con strap, .
    1. Ensure the slide lock at the bottom of the Joy-Con strap is in the “unlock” position.
      hac-photo-joycon_wriststrap_unlock.jpg
    2. Carefully slide the Joy-Con downward.
      • To detach the Joy-Con strap, it is not necessary to press the release button on the back of the Joy-Con controller.
      hac-photo-joycon_wriststrap_remove.jpg
  • If the Joy-Con and Joy-Con strap are not connected as shown above, click here for steps on how to separate them.