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Unable to Capture Screenshots

Description:

  • You are unable to capture screenshots on the Nintendo Switch console.
  • A message is displayed indicating you must free up space in order to capture screenshots.
  • There is no response when pressing the Capture Button.

What to Do:

  1. Remove the Nintendo Switch console from the dock and attach the Joy-Con controllers.
  2. While on the HOME Menu, press the Capture Button on the Joy-Con (L).
    • If a message is received about needing to free up space, you can do the following:
    • If the issue happens only while using a specific application, it’s possible that the Capture Button is not compatible with that application. Check the software manual.
  3. If you have verified that the intended application is compatible with the Capture Button, try testing the application using a different Joy-Con controller.

Situation Not Resolved:

  • If the Capture Button works properly while using a different Joy-Con (L), then only the non-working Joy-Con (L) will need to be repaired.
  • If there is no response with another Joy-Con (L), then the Nintendo Switch console will need to be repaired. For testing purposes include the non-working Joy-Con (L) controller.

Please click here to begin the repair process.