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    Unable to Set Up a Wired Internet Connection for the Nintendo Switch Dock with LAN Port

    The information in this article can help if you are unable to establish a wired internet connection using an Ethernet/LAN cable connected to the LAN port on the Nintendo Switch dock.


    Only Nintendo Switch docks with model number HEG-007 include a built-in LAN port. To set up a wired internet connection for Nintendo Switch docks that are model HAC-007, a USB LAN adapter is required. For more information, see the relevant steps in How to Connect to the Internet Using a Wired Connection.

    What to do

    1. Follow all steps in How to Connect to the Internet Using a Wired Connection.
    2. Connect the Ethernet/LAN cable to a different port on your modem or router.
    3. Use another internet-capable device to confirm that your network is working.
      • If no devices can connect to the internet, contact your internet service provider (ISP) for assistance.
    4. Try using a different Ethernet/LAN cable.

    Situation not resolved

    If the issue persists and you have confirmed that other devices can connect to your home network through a wired connection, the dock will need to be repaired.

    Please click here to book a repair.