The Nintendo Switch console is doing things on its own or isn't working properly.

Applies to: Nintendo Switch


There is a possibility that the console is receiving input from another controller.

  • Open System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Disconnect Controllers to disconnect all controllers and delete controller pairings.

    You will then need to pair the controller that you'd like to use to the console.

    The Joy-Con controllers will pair automatically when they are attached to the console.

    When the console is in TV mode, you can pair a Nintendo Switch Pro Controller by connecting it to the Nintendo Switch dock using the USB charging cable.

A problem may have occurred with the control sticks.

  • Open System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Calibrate Control Sticks to see if this fixes the problem.

A problem may have occurred with the gyroscope.

  • Open System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Calibrate Motion Controls to see if this fixes the problem.

Please check to make sure that there are no problems with controller buttons.

  • Open System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Test Input Devices ⇒ Test Controller Buttons to make sure that the buttons are functioning correctly.

If you try all of the above suggestions and nothing fixes the problem, please contact Nintendo Customer Support.


More about: Using the Product