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No Sound on One or Both Speakers While the Console is Undocked

Description:

While in handheld mode or tabletop mode there is no sound coming from one or both of the console speakers on Nintendo Switch.

Additional Information:

While placed in the dock, the sound from the console speakers will automatically shut off.

What to Do:

  1. Ensure the Nintendo Switch console has the latest system update.
  2. With the console undocked, unplug any headphones from the console.
    • If the setting “Mute when Headphones are Disconnected" is turned on, by unplugging a headphone set, the sound on the console speakers will be muted until the volume buttons are pressed, or this setting is manually turned off.
    • To manually turn this setting off, select “System Settings" > “System" > “Mute when Headphones are Disconnected." hac-screenshot-systemsettings-systemheadphones.jpg
  3. Restart the console by holding down the POWER Button for at least 3 seconds, then select "Power Options" > "Restart."
  4. Start a game or application and turn up the volume on the console by pressing the volume buttons, or adjust the volume from the Quick Settings screen. hac-photo-console_power_volume_buttons.jpg
    • If there is no volume coming from one or both of the console speakers, try using a different game or application.

Situation Not Resolved:

If the issue persists, the console will need to be repaired. If only one speaker is not working, please indicate if it is the left or right speaker.

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