General Problems with Downloaded Software (Freezing, Not Responding, etc.)
Description:
When trying to start a physical or downloaded game on a Nintendo Switch console, there is a long load time, a long lag, the console freezes or it will not respond.
Additional Information:
If a specific error code or error message is displayed, search for it within the knowledge base and follow the steps therein.
Possible Solutions:
- Restart the Nintendo Switch console by holding down the POWER Button for at least three seconds, then selecting "Power Options" > "Restart".
- If the console is not responding, hold down the POWER Button for twelve seconds in order to force the console to shut down. Then power it on again.
- Perform a system update.
- Check for any software updates for the problematic game.
- Check for corrupt data.
- Delete the problematic software and then redownload it.
- If the issue persists and a microSD card is being used with the console, try the following:
- Format the microSD card.
- Replace the microSD card.
- Remove the microSD card and download the game directly to the system memory.
Situation Not Resolved:
Is the software published by Nintendo of Europe AG, or by a licensee company?
Published by Nintendo of Europe AGPublished by a Licensee Company
If the software was published by Nintendo of Europe AG, please contact us for support.
If the software was published by a licensee company, please contact the licensee company.