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Error Message: "Failed to load cached data. Nintendo eShop will now close and reopen."

The information in this article can help you when you open Nintendo eShop on Nintendo Switch and receive the following error message: "Failed to load cached data. Nintendo eShop will now close and reopen."

Note: We are aware that this message may appear repeatedly for some users. If you receive the message, follow the steps below to open Nintendo eShop. We apologise for the inconvenience as we work on a solution.

What to do

  1. Select "OK" when you receive the error message. Nintendo eShop will restart.
  2. Continue using Nintendo eShop as normal.