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    Error Code: 9001-3851

    The information in this article can help you if, while trying to use a Nintendo Switch Game Voucher to pre-order a game, you receive the error code 9001-3851 and the message "Although this product is eligible to be pre-ordered with a Nintendo Switch Game Voucher, any existing vouchers you have expire too soon for you to use them for this pre-order. You can check the expiry date for a voucher from Nintendo Switch Online in the Shop Menu in your Nintendo Account settings".

    Information

    This error code indicates that all of your current Nintendo Switch Game Vouchers will expire before payment is processed for pre-orders for the title in question (no sooner than 7 days prior to the game’s release date).

    For more information about using Nintendo Switch Game Vouchers for pre-orders, please read the Nintendo eShop Pre-Order and Pre-Load FAQ.

    Possible solutions

    • If you have a voucher that will expire in the 7 days before the game's release date, you can redeem the voucher at that time. Please keep in mind that release dates may be subject to change.
      • You can check when your vouchers expire in the Nintendo Switch Online section of the Shop Menu in your Nintendo Account settings, where each individual voucher will be listed along with its expiry date, or through Nintendo eShop on your Nintendo Switch console:
        1. Launch Nintendo eShop from the HOME Menu using the Nintendo Account that was used to purchase the vouchers.
        2. Select your user icon in the top-right corner.
        3. Select Nintendo Switch Online in the left-hand menu.
        4. Scroll down to the Nintendo Switch Game Voucher section. Each individual voucher will be listed along with its expiry date.
    • If all of your vouchers will expire more than 7 days before the release date for the game and you wish to use a voucher for the game, you will need to purchase additional Nintendo Switch Game Vouchers closer to the time of the game's release.
    • Rather than using a Nintendo Switch Game Voucher, you can also use a different payment method (credit card, PayPal, available Nintendo eShop funds) to pre-order the game.

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