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Touch Screen Is Not Responding

Description:

  • The LCD screen on the Nintendo Switch console does not respond to touch.

Important:

  • The Nintendo Switch console uses a capacitive touchscreen designed to be used with your finger. It will not work with styli from previous Nintendo products.
  • Although there are a large number of capacitive styli available on the market, we do not recommend using these accessories as some may not work properly.

What to Do:

  1. Power off the Nintendo Switch console and remove any screen protectors on it.
  2. Clean the LCD screen using a soft, dry cotton cloth.
    • Do not use solvents or cleaners of any kind.
  3. Power on the console and run the touch screen test.
    • Be sure to use your finger and not a stylus.

Situation Not Resolved:

If the touch screen is still not responding, the system will need to be repaired.

Please contact our Customer Support.