Support

Get support for your Nintendo systems, software and services

No Power [Nintendo Classic Mini: Nintendo Entertainment System]

Situation:

On the Nintendo Classic Mini: Nintendo Entertainment System console, the POWER Button is ON but the power LED is unlit.

Additional Information:

When Auto-Shutdown is enabled, the console will shut off automatically after one hour of inactivity.

What to Do:

  1. Reboot the console.
    • Press the POWER Button to turn the console off, then on again.
      img-nes-classic-power-off-640x420.png
      img-nes-classic-power-on-640x440.png

Did the power LED turn on?



  1. Power on the TV or monitor and select the correct HDMI input.
    • If the power LED on the console is on, but there is no image on the TV, click here.
  1. Check the serial number on the bottom of the console.
    • Consoles sold in Europe will have the serial number prefix "CEE" followed by nine digits.
    • Any other serial number prefix indicates the console is from another region.

What is the serial number prefix for your console?


Important:

  • You have a console that was intended to be sold in another region.
  • We have found that this issue can be caused by using an underpowered AC adapter or power source.
  • The issue can be resolved by using a different AC adapter that is rated as 5V/1A (5W).

Situation Not Resolved:

Please contact us for support by clicking here.


  1. Verify that you are using a USB-compatible 5V/1A (5W) output power supply.
  2. Reset the AC adapter.
    • While resetting the AC adapter, check for any damage (frayed cables, cuts, kinks, etc.).
    • If any damage is found, replace the AC adapter.
  3. If possible, test the console using another AC adapter or a power source that is rated for 5V/1A (5W).

Situation Not Resolved:

  • If the Nintendo Classic Mini: Nintendo Entertainment System console does not work with a licensed AC adapter, it will need to be repaired.

Please contact us for support by clicking here.