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Save Data Cloud Backup Files Are Missing

The game progress from your most recent save data backup is missing or was not saved to the server.

Important:

An active Nintendo Switch Online membership is required to use the Save Data Cloud service.

Additional Information:

When automatic backup is enabled, save data will be backed up once the software is closed or while the console is in sleep mode.

What to Do:

Check the status of the most recent save data on the server by going to "System Settings" > "Data Management" > "Save Data Cloud". Select the intended user, then select the software in question.

  • On the right-hand side of the screen will be displayed a timestamp for the most recent save data on the server, along with the most recent save data that is available on the console.

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  • If the save data on the console is more recent than the data on the server, you can either manually back up your save data by selecting "Back Up Save Data", or you can download the save data from the server by selecting "Download Save Data".
  • Keep in mind that any overwritten save data cannot be recovered.

Best Practices: