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My Nintendo Points Are Missing

Situation:

My Nintendo Points (Gold, Platinum, Super Mario Run, etc) are missing from your Nintendo Account.

Additional Information:

  • Unused My Nintendo points expire after a certain period of time:
    • Gold Points are valid for 12 months after you collect them.
    • Platinum Points (all types) are valid for 6 months after you collect them.
  • Expired points can no longer be redeemed and will appear in your My Nintendo history as "Expired."
  • If the missing points have expired, click here.

What to Do:

  • Review your My Nintendo points history to check your balance and history:
    • Verify your total point balance in the upper-right corner of the screen. Points are divided between Gold, Platinum, and Application (like Super Mario Run), depending on the mission you completed.
    • Determine whether the My Nintendo points have been spent already. Any Points showing a minus amount (example: -30) were deducted when you redeemed a reward.
    • Check your history to see whether the My Nintendo points expired. Once points have expired, they can no longer be used.
  • Make sure that you've completed the My Nintendo Mission correctly. How to
    • Some missions require that you manually redeem My Nintendo Points once you have completed the mission.
    • For a list of current Missions and Points, click here.

Which type of My Nintendo points are missing from your balance?


  • Gold Points are earned in several ways:
    • Purchasing downloadable games for Nintendo Switch, Wii U, or Nintendo 3DS from the Nintendo website, Nintendo eShop, or retailer-issued download codes.
    • Purchasing (not redeeming) a set of Nintendo Switch Game Vouchers.
    • Registering physical game cards for Nintendo Switch. (Physical software for other systems does not qualify for Gold Points.)
  • Gold Points are only usable in countries with the same currency as the country where they were earned.
  • You earn Gold Points equivalent to 5% (digital) or 1% (physical) of the purchase amount, excluding tax and any points or discounts used.
    • For example, if you spend €59.99 to purchase an eligible digital Nintendo Switch game, you will accrue 300 Gold Points (5%).
    • Physical games earn one-fifth of the Gold Points that would be earned for the equivalent digital version. (For example – if a digital game earns 300 Gold Points, the physical version would earn 60 Gold Points.)
  • Your purchase must meet all of the following requirements to qualify for Gold Points:
    • Digital Software:
      • Digital game or set of two Nintendo Switch Game Vouchers purchase through Nintendo eShop, Nintendo’s website, or retailer-issued download code. (Redeemed Nintendo Switch Game Vouchers, Humble Bundle titles, DLC for Nintendo 3DS or Wii U, passes, and themes DO NOT qualify.)
      • When purchasing a digital game for Wii U or Nintendo 3DS, you must prior to making the purchase AND use the linked NNID to purchase the game.
    • Physical Software
      • Physical game for Nintendo Switch only. (Physical software for other systems does not qualify.)
      • Make sure that you have on your Nintendo Switch console.
      • A game card can be redeemed only one time. If it has already been redeemed by one Nintendo Account, it can’t be redeemed again with another one.
      • Gold Points for physical games must be claimed within one year of the game’s original release date.

Situation Not Resolved:

If your purchase qualified for My Nintendo Gold Points, but they weren't added to your Nintendo Account, we will need to research your issue further. Please contact us for additional assistance.

  • Platinum Points are earned by completing various missions related to the My Nintendo service (for example, linking a social media account to your Nintendo Account).
  • The amount of Platinum Points earned varies, depending on the mission.
  • After completing a Platinum mission, you may need to select "Collect Points" to redeem the points.
    • Visit the My Nintendo Mission website and check to see whether your mission has a red "Collect Points" button next to it. Click the button to redeem your Platinum Points.
    • If the button is grey, you have already redeemed the points for that mission.

Situation Not Resolved:

If you completed a mission for My Nintendo Platinum Points, but they weren't added to your Nintendo Account, we will need to research your issue further. Please contact us for additional assistance.

  • Platinum Points for specific applications (Super Mario Run, etc) are earned by completing various missions related to the application on your smart device.
  • The amount of application Platinum Points earned varies, depending on the mission.
  • Application Platinum Points received on an iOS device cannot be redeemed or viewed on an Android device, and vice versa. To see your full Platinum Point balance, please visit https://my.nintendo.com.
  • After completing a mission, you may need to select "Collect Points" to redeem the points.
    • Visit the My Nintendo Mission website and check to see whether your mission has a red "Collect Points" button next to it. Click the button to redeem your Platinum Points.
    • If the button is grey, you have already redeemed the points for that mission.

Situation Not Resolved:

If you completed a specific application mission for Platinum Points, but they weren't added to your Nintendo Account, we will need to research your issue further. Please contact us for additional assistance.