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My Nintendo Points Are Missing

Situation:

My Nintendo Points (Gold, Platinum, Super Mario Run, etc) are missing from your Nintendo Account.

Additional Information:

  • Unused My Nintendo points expire after a certain period of time:
    • Gold Points are valid for 12 months after you collect them.
    • Platinum Points (all types) are valid for 6 months after you collect them.
  • Expired points can no longer be redeemed and will appear in your My Nintendo history as "Expired."
  • If the missing points have expired, click here.

What to Do:

  • Review your My Nintendo points history to check your balance and history:
    • Verify your total point balance in the upper-right corner of the screen. Points are divided between Gold, Platinum, and Application (like Super Mario Run), depending on the mission you completed.
    • Determine whether the My Nintendo points have been spent already. Any Points showing a minus amount (example: -30) were deducted when you redeemed a reward.
    • Check your history to see whether the My Nintendo points expired. Once points have expired, they can no longer be used.
  • Make sure that you've completed the My Nintendo Mission correctly. How to
    • Some missions require that you manually redeem My Nintendo Points once you have completed the mission.
    • For a list of current Missions and Points, click here.

Which type of My Nintendo points are missing from your balance?


  • Gold Points are earned in several ways:
    • Purchasing downloadable games for Nintendo Switch, Wii U, or Nintendo 3DS from the Nintendo website, Nintendo eShop, or retailer-issued download codes.
    • Purchasing (not redeeming) a set of Nintendo Switch Game Vouchers.
    • Registering physical game cards for Nintendo Switch. (Physical software for other systems does not qualify for Gold Points.)
  • Gold Points are only usable in countries with the same currency as the country where they were earned.
  • You earn Gold Points equivalent to 5% (digital) or 1% (physical) of the purchase amount, excluding tax and any points or discounts used.
    • For example, if you spend €59.99 to purchase an eligible digital Nintendo Switch game, you will accrue 300 Gold Points (5%).
    • Physical games earn one-fifth of the Gold Points that would be earned for the equivalent digital version. (For example – if a digital game earns 300 Gold Points, the physical version would earn 60 Gold Points.)
  • Your purchase must meet all of the following requirements to qualify for Gold Points:
    • Digital Software:
      • Digital game or set of two Nintendo Switch Game Vouchers purchase through Nintendo eShop, Nintendo’s website, or retailer-issued download code. (Redeemed Nintendo Switch Game Vouchers, Humble Bundle titles, DLC for Nintendo 3DS or Wii U, passes, and themes DO NOT qualify.)
      • When purchasing a digital game for Wii U or Nintendo 3DS, you must prior to making the purchase AND use the linked NNID to purchase the game.
    • Physical Software
      • Physical game for Nintendo Switch only. (Physical software for other systems does not qualify.)
      • Make sure that you have on your Nintendo Switch console.
      • A game card can be redeemed only one time. If it has already been redeemed by one Nintendo Account, it can’t be redeemed again with another one.
      • Gold Points for physical games must be claimed within two years of the game’s original release date (within one year for regions other than Europe and South Africa).

Situation Not Resolved:

If your purchase qualified for My Nintendo Gold Points, but they weren't added to your Nintendo Account, we will need to research your issue further. Please contact us for additional assistance.

  • Platinum Points are earned by completing various missions related to the My Nintendo service (for example, linking a social media account to your Nintendo Account).
  • The amount of Platinum Points earned varies, depending on the mission.
  • After completing a Platinum mission, you may need to select "Collect Points" to redeem the points.
    • Visit the My Nintendo Mission website and check to see whether your mission has a red "Collect Points" button next to it. Click the button to redeem your Platinum Points.
    • If the button is grey, you have already redeemed the points for that mission.

Situation Not Resolved:

If you completed a mission for My Nintendo Platinum Points, but they weren't added to your Nintendo Account, we will need to research your issue further. Please contact us for additional assistance.

  • Platinum Points for specific applications (Super Mario Run, etc) are earned by completing various missions related to the application on your smart device.
  • The amount of application Platinum Points earned varies, depending on the mission.
  • Application Platinum Points received on an iOS device cannot be redeemed or viewed on an Android device, and vice versa. To see your full Platinum Point balance, please visit https://my.nintendo.com.
  • After completing a mission, you may need to select "Collect Points" to redeem the points.
    • Visit the My Nintendo Mission website and check to see whether your mission has a red "Collect Points" button next to it. Click the button to redeem your Platinum Points.
    • If the button is grey, you have already redeemed the points for that mission.

Situation Not Resolved:

If you completed a specific application mission for Platinum Points, but they weren't added to your Nintendo Account, we will need to research your issue further. Please contact us for additional assistance.