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    Joy-Con Not Responding or Responding Incorrectly When Used Wirelessly


    • When using the Joy-Con controllers wirelessly, characters seem to move on their own or do not respond correctly.
    • When used wirelessly, the Joy-Con controllers respond intermittently.
    • The Joy-Con controller appears to lose connection with the console.


    What to Do:

    Try these steps:

    1. Ensure your console has the latest system version.
    2. Ensure the Joy-Con controllers are charged.
    3. Decrease the distance between the Joy-Con and the Nintendo Switch console.
    4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
      • Behind a TV
      • Near an aquarium
      • Placed in or under a metal object
      • Pressed against a large amount of wires and cords
      • Within three to four feet (1-1.5 metres) of another wireless device, such as a wireless speaker or a wireless access point.
    5. If the issue occurs while a Bluetooth audio device is connected, disconnect the Bluetooth audio device.
      • No more than two wireless controllers can be connected while a Bluetooth audio device is connected.
    6. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
      • Laptops, tablets, etc.
      • Wireless headsets
      • Wireless printers
      • Microwaves
      • Wireless speakers
      • Cordless phones
      • USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.

      In most cases it will be enough to move these devices three to four feet (1-1.5 metres) away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please turn these devices off while using the Nintendo Switch console.