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Joy-Con Motion Controls Are Not Responding Correctly or Cannot Be Calibrated

Description:

  • The motion controls on the Joy-Con such as tilt or shake are not responding correctly.
  • You are unable to calibrate the motion controls on the Joy-Con.

Additional Information:

  • If it is the buttons or the control stick on the Joy-Con that are not responding correctly, click here.
  • If the Joy-Con controller(s) are not recognised at all while attached to the console, click here.

What to Do:

  1. Ensure your console has the latest system version installed.
  2. Update the controller firmware.
  3. With the Joy-Con detached, reset the controller by pressing the SYNC Button once. Then press any other button to power on the Joy-Con again.
  4. Ensure that nothing is covering the IR Motion Camera on the Joy-Con (R).
    • If a protective cover is being used with the Joy-Con, remove it temporarily.
    • Some games such as Eating Contest within 1-2-Switch specifically require the IR Motion Camera to play.
  5. Calibrate the motion controls on the Joy-Con.
  6. Verify that the software or application you are using supports motion controls.
    • Some games such as Mario Kart 8 Deluxe require the motion controls to be activated manually.

Situation Not Resolved:

If the motion controls are not responding with any supported software, or if the motion controls calibration fails, then the non-working Joy-Con controller(s) will need to be repaired.

Please contact our Customer Support.