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Joy-Con Control Sticks Are Not Responding While Attached

Description:

The control sticks on the Joy-Con controllers do not respond or respond incorrectly while the controllers are attached to the Nintendo Switch console.

What to Do:

  1. If the control sticks on the Joy-Con controllers feel sticky or stuck down, click here.
  2. If any skins or covers are being used with the problematic controller or controllers, remove them temporarily.
  3. Calibrate the control sticks.
  4. If the issue is occurring with a specific game, check for any available software updates for that game.
  5. For optimal performance, ensure your console has the latest system version.

After Calibrating Them, Are the Control Sticks Responding Correctly?


  1. If the issue persists, try testing another Joy-Con with the console. For example, if the Joy-Con (R) is unresponsive, test a second Joy-Con (R), if available.
    • If the issue is occurring with a specific game, check for any available software updates for that game.

Situation Not Resolved:

  • If another Joy-Con works correctly with the console, then only the non-working Joy-Con controller will need to be repaired.
  • If the issue persists with a second Joy-Con, then the Nintendo Switch console will need to be repaired. For testing purposes, include the unresponsive Joy-Con.

Please contact our Customer Support.


For optimal performance, ensure your console has the latest system version and monitor the situation.