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Issues with Latency While Playing Online (e.g. Characters Jump Around, Slow Response, Lag)

Description:

  • You are experiencing issues while playing online with others, such as characters jumping around or slow response from controls.
  • You are able to start online matches, but experience a high amount of disconnects after periods of slow response/latency.

Important:

While troubleshooting, test your connection after any changes are made to the Nintendo Switch console or network environment to determine if the change resolves your issue.

Additional Information:

  • Latency issues can occur if the time to send and receive data over a network is too long.
  • Latency is usually the result of slow internet speeds, a weak wireless signal, a large amount of wireless interference, or slow response times from network devices.

What to Do:

  1. Perform a connection test on the Nintendo Switch console, and take note of the following results:
    • Download speed
    • Upload speed
  2. Compare your speeds against the following speeds:
    • 3mbps download
    • 1mbps upload

Do you meet the listed download and upload speeds?

Are you using a wired or wireless internet connection?

  1. Power cycle your home network.

    Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

  2. Attempt to connect directly to your modem.

    Connecting the LAN adapter directly to a modem, instead of the router will bypass other networking devices and determine if these are resulting in the issue. After connecting directly to a modem, make sure you restart the device by removing the power cable for a minute.

  3. Try a different Ethernet cable.

    If a second Ethernet cable works, this may indicate the Ethernet cable originally used is damaged or no longer working.

Situation Not Resolved:

If you are still experiencing latency related symptoms, this may indicate an issue related to the network environment or router being used.

If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:

  • Updating the router's firmware
  • Resetting the router back to its factory default settings

If you continue to experience issues when connecting directly to the modem, you may also wish to contact your ISP regarding any potential issues, especially if you experience similar issues when connecting other devices to the internet.

If you would like further assistance with the Nintendo Switch console, please contact our Customer Support.

  1. Move the Nintendo Switch console closer to the wireless router.

    If possible, place the Nintendo Switch console within 3 to 5 metres (10 to 15 feet) of the wireless router to improve the signal strength during troubleshooting.

    • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
  2. Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.

    Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away.

  3. Power cycle your home network.

    Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

Situation Not Resolved:

If you are still experiencing latency related symptoms, this may indicate an issue related to the network environment or wireless router being used.

If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

  • Updating the wireless router's firmware
  • Resetting the router back to its factory default settings

If you would like further assistance with the Nintendo Switch console, please contact our Customer Support.

  1. Using a PC that is connected to the same network, check your network's download speeds by performing the following process:
    1. Visit one of the many free to use download speed test sites which can be found by searching "internet speed test" using a search engine.
    2. Follow the onscreen instructions to run the speed test, and take note of the results.

    Does your network meet the speeds listed above?

    Are you using a wired or wireless internet connection?

    1. Move the Nintendo Switch console closer to the wireless router.

      If possible, place the Nintendo Switch console within 3 to 5 metres (10 to 15 feet) of the wireless router to improve the signal strength during troubleshooting.

      • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
    2. Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.

      Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away.

    3. Power cycle your home network.

      Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

    Situation Not Resolved:

    If you are still experiencing latency related symptoms, this may indicate an issue related to the network environment or wireless router being used.

    If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

    • Updating the wireless router's firmware
    • Resetting the router back to its factory default settings

    If you would like further assistance with the Nintendo Switch console, please contact our Customer Support.

    1. Power cycle your home network.

      Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

    2. Attempt to connect directly to your modem.

      Connecting the LAN adapter directly to a modem, instead of the router will bypass other networking devices and determine if these are resulting in the issue. After connecting directly to a modem, make sure you restart the device by removing the power cable for a minute.

    3. Try a different Ethernet cable.

      If a second Ethernet cable works, this may indicate the Ethernet cable originally used is damaged or no longer working.

    Situation Not Resolved:

    If you are still experiencing latency related symptoms, this may indicate an issue related to the network environment or router being used.

    If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:

    • Updating the router's firmware
    • Resetting the router back to its factory default settings

    If you continue to experience issues when connecting directly to the modem, you may also wish to contact your ISP regarding any potential issues, especially if you experience similar issues when connecting other devices to the internet.

    If you would like further assistance with the Nintendo Switch console, please contact our Customer Support.

    1. Ensure no other users or applications are utilising bandwidth on your network.

      Devices streaming video content, downloading files, or performing other bandwidth intensive tasks may affect the speeds at which other devices can send and receive data over the internet. Turn off any devices or programs you may find running, and then try the speed test again.

      • If your test results now meet the recommended speeds, select "Yes" above. Otherwise, see below.

    Situation Not Resolved:

    If you continue to receive download speeds lower than recommended, please contact your network administrator or internet service provider for further assistance.

    If the results received are expected with your service, you may need to upgrade your service for a better experience, or, if the results are not typical, the service provider can likely assist in troubleshooting your internet service.