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Information on Changing a Nintendo Switch Online Membership Type (Individual or Family)

Important:

  • If you want to change the validity period for your current membership, click here.

Information:

Please use the information below to see if there is a solution that works for your situation.

  • If you already have an individual membership and want to upgrade to a family membership,
    • There is not an automated way to change membership types.
    • If you have an individual membership, you can still purchase or be added to a family membership.
      • Make sure that you've terminated automatic renewal so that the individual membership doesn't begin again.
      • Family and individual membership validity periods cannot be combined - if you purchase one of each, you will receive whichever validity period is longer. (For more information, click here.)
  • If you have both an individual and a family membership and you want to combine memberships,
    • There is not an automated way to combine the remaining validity periods between two different types of memberships.
    • If someone else in your family group purchased the family membership, you can leave the family group. You will still be covered on your individual membership until its validity period ends.
    • If you purchased an individual membership and then a family membership, you will receive whichever is longer - the remaining validity period for the family membership or the remaining validity period for your individual membership. [More info]
  • If you are already part of a family membership and want to change to an individual membership,
    • There is not an automated way to change one type of membership to another.
    • It is not possible to purchase an individual membership when you’re part of a family membership.
    • If someone else in your family group purchased the family membership, you can leave the family group and purchase an individual membership for yourself.
    • If you purchased the family membership, you will need to wait until your current membership ends and purchase the other one.
      • If you want to change to an individual membership when the family membership you purchased ends, make sure that you’ve terminated automatic renewal so the family membership doesn’t begin again.
      • Keep in mind that anyone else in your family group will also lose access to the service when your membership ends.
    • For additional assistance with your membership plan, please contact us.