Cloud Versions of games require a consistent internet connection to play. For the highest quality experience, we recommend the following:

• Use a persistent and stable high-speed internet connection.
  • If your connection slows down, check if bandwidth is being used by other users/devices in your home. Multiple devices on the same network may affect your experience.
  • Contact your ISP to verify your connection speed.
• Optimise your network environment.
  • Use a wired connection to your router, if possible.
  • If connected to a router wirelessly, it is preferred that you use the 5 GHz band. Try using the router’s other band (2.4 GHz) if you experience poor connection. (Your Nintendo Switch console should have a direct line of sight to your router. Make sure both devices are in central and open locations away from walls, large metal objects, and other electronic devices.
• Follow our troubleshooting for slow download and upload speeds.
• For specific error codes or messages, visit the official Nintendo website.

Situation not resolved

If you continue to have difficulty playing a Cloud Version of a game, contact the game’s publisher for further assistance.