• {{pageTitle}}

    , {{gameSystem}}

    Starting from: {{regularPrice}}{{lowestPrice}}

  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    How to Assign Nintendo Account Family Group Roles

    Instructions on setting or transferring a specific Nintendo Account role (admin, parent / guardian, or supervised).

    Additional Information:

    • For information about the functions of each role in a family group, click here.
    • Only the family group admin can transfer the admin role and set a parent / guardian account.
    • Nintendo Accounts added for children aged 15 and under are automatically set as a supervised account. For help adding a Nintendo Account for a child, click here.

    What do you want to do?

    Complete These Steps:

    1. Log into the admin Nintendo Account for the family group.
      • The admin role can only be transferred by the current Nintendo Account admin to a non-supervised account in the family group.
    2. Click Nintendo Account in the upper-left corner of the screen to access your account settings.
    3. Select Family group.
    4. Select Manage family group.
    5. Select Change family group admin.
      • If the option isn't appearing, you are not logged in with the admin account. Review the other members in the family group to verify the admin.
      • If the option is grayed out, there are not any valid accounts that you can transfer the role to. The admin role can only be transferred to a non-supervised account for users aged 18+.
    6. You may be prompted to confirm your identity by re-entering your password, re-authenticating with a passkey and/or by verifying your email address.
      • If prompted to enter your password, enter it and then select OK.
      • If you have enabled passkey authentication, you can confirm your identity by signing in using a passkey.
      • If prompted to verify your email address, select Submit to have an email with a verification code sent to the email address associated with your Nintendo Account. Locate the code in your email and enter it in the "Verification code" box, then select Submit.
    7. If you have set up 2-step verification, you may be prompted to enter an additional code. Launch the Google Authenticator app on your smart device, enter the code it displays and select Verify.
      • If you do not currently have access to the app, select Use another method to verify your identity and use one of the backup codes you received when setting up 2-step verification. (You should have copied and saved these in a safe place.)
        nintendo_account_email_change_1_and_2.png
      • If you do not currently have access to your backup codes, select Use another method to verify your identity on the "Enter a backup code" screen. An email with a verification code will be sent to the email address associated with your Nintendo Account. Locate the code in your email and enter it in the "Verification code" box, then select Submit.
        nintendo_account_email_change_3_and_4.png
    8. Click Select this person next to the family group member that you want to transfer the admin role to.
    9. Review the information on the screen, and select Confirm change.

    Complete These Steps

    1. Log into the admin Nintendo Account for the family group.
      • Only an admin aged 18+ can set a parent / guardian account.
      • If the current admin is under 18, they will need to first transfer admin rights to a family group member aged 18+. (Parent / guardian status is automatically assigned to any admin aged 18+.)
    2. Click Nintendo Account in the upper-left corner of the screen to access your account settings.
    3. Select Family group.
    4. Select the Nintendo Account that you want to set as a parent / guardian account.
      • Parent / Guardian status can only be set to non-supervised Nintendo Accounts for users aged 18+.
    5. Click Set as parent / guardian to complete the process. The parent / guardian can manage Nintendo eShop restrictions for any supervised accounts in the family group.

    Complete These Steps

    1. Log into an admin or parent / guardian Nintendo Account in the family group.
    2. Click Nintendo Account in the upper-left corner of the screen to access your account settings.
    3. Select Family group.
    4. Select the Nintendo Account that you want to set as a supervised account.
    5. Select Set as supervised account, then OK.
      • A verification e-mail will be sent to the e-mail address that you entered.
    6. The owner of the other Nintendo Account will need to do the following to agree:
      1. Open the e-mail and click the verification link.
      2. Sign in to their Nintendo Account.
      3. Click Accept to set their account as Supervised.
    7. Once the Nintendo Account owner has agreed, their account will appear as "Supervised" in the family group.

    Complete These Steps

    1. Log into an admin or parent / guardian Nintendo Account in the family group.
    2. Click Nintendo Account in the upper-left corner of the screen to access your account settings.
    3. Select Family group.
    4. Select the Nintendo Account that you want to stop supervising.
    5. Select Lift parental controls restrictions.
      • This restriction cannot be lifted for users who are under the age of 16 OR who have not yet registered an email address to their Nintendo Account (age 16 and over only). For help registering an email address to a supervised Nintendo Account, click here.
    6. Review the information on the screen, then select Lift parental controls to confirm.