Important:

• Always make sure your game is updated to the latest version. For the latest information about patches and updates for Fortnite, please visit Epic's dedicated Fortnite webpage.

Possible Solutions

• Display name has changed, unable to use voice or text chat, unable to purchase V-Bucks in-game
  • It's possible that you are using a Cabined Account, which has certain restrictions on display names, communications, and in-game purchases. These restrictions can be lifted through a parental consent process.
  • For more information, please visit Epic Player Support's FAQ for this topic.
• Error Message: "That wasn’t supposed to happen - trouble talking to the match maker".
  • Please verify that the time/date on your Nintendo Switch console is set correctly (use the “Synchronise Clock via Internet” option), then try again.
  • If the issue continues once the time / date is corrected, please visit https://status.epicgames.com for additional assistance.
• “Access Denied” page on accounts.nintendo.com when confirming the sharing of data.
  • This can occur when a link in the confirmation e-mail contains special characters.
  • Please copy the full confirmation URL and paste it into your browser instead of clicking the link.

Situation Not Resolved:

• If the information above did not resolve the issue, please visit Epic Game's support site for additional assistance.