Support

Get support for your Nintendo systems, software and services

Error Message: Your Nintendo Account must be for ages 13 and up and must be linked to a Nintendo Switch console (Nintendo Switch Online App)

Description:

You are unable to sign into the Nintendo Switch Online app and you receive the following error message: "Your Nintendo Account must be for ages 13 and up and must be linked to a Nintendo Switch console."

Important:

  • The Nintendo Switch Online app can be used by Nintendo Account holders who are age 13 and older.
  • If you are under the age of 13, you will not be able use the Nintendo Switch Online app, and you may receive this error message if you attempt to sign in.

What to Do:

Link your Nintendo Account to a Nintendo Switch console, and then sign in to the Nintendo Switch Online app on your smart device.