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Error Message: You Must Have The Software in Order to Play


The following error message is displayed when trying to launch a game or DLC on Nintendo Switch: "You must have the software in order to play."

Additional Information:

This error message does not indicate that there is a problem with your console. It usually indicates you are trying to start DLC for a game that is not present on the Nintendo Switch console.

What to Do:

Is the full game present on the console as a game card or was it downloaded from Nintendo eShop?

  1. If a game card is being used for this software, but this error is displayed, remove and reinsert the game card.
  2. Check for any software updates.
  3. If the error persists, there may be an problem with the game card. Continue to troubleshoot for game cards by clicking here.

  1. If the full game was previously downloaded, but the error is now displayed, attempt to redownload the software again.

Situation Not Resolved:

If you would like further assistance with the Nintendo Switch console, please contact our Customer Support.