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Error Message: "Connection Is Unstable" (Splatoon 2)

Description:

You are disconnected while playing with others and receive the error message "Connection is unstable".

Additional Information:

  • This error indicates your network connection was unable to continuously send or receive data.
  • This error may occur if your internet connection is slow, or if your network connection is unstable to due wireless interference or unresponsive networking equipment.
  • Please note that some games require you to send and receive more data than others, so even if you do not experience errors with other titles, this error is still likely the result of your network connection.

Possible Solutions:

  • Restart the Nintendo Switch console.
    To restart the console, press the POWER Button for three seconds, then select "Power Options", followed by "Restart".
  • Power cycle your home network.
    Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.
  • Move the Nintendo Switch console closer to the wireless router.
    If possible, place the Nintendo Switch console within 10 to 15 feet (3 to 5 metres) of the wireless router to improve the signal strength during troubleshooting.
    • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
  • Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.
    Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away.
  • If supported by your router, connect to a different wireless band.
    Many routers support both the 2.4Ghz and 5Ghz frequency bands. If your router supports both, set up a new internet connection and connect to the band you are not currently connecting to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you're not sure, you can review this information within your router's settings.

Situation Not Resolved:

If you are still unable to connect, this may indicate an issue related to the network environment or router being used.

If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:

  • Updating the router's firmware
  • Resetting the router back to its factory default settings

If you would like further assistance with the Nintendo Switch console, please contact us for support by clicking here.