Welcome to Nintendo Support

Get support for your Nintendo systems, software and services

Error Codes: 2002-4301 to 2002-4500

Description:

  • An error code is received when powering up the Nintendo Switch console, or while performing a User Data Transfer.
  • Error Codes: 2002-4301 to 2002-4500.

At what point is the error code being displayed?


What to Do:

  1. Restart the console by holding down the POWER Button for three seconds, then select "Power Options" > "Restart."
    • If Nintendo Switch is not responding, hold down the POWER Button for twelve seconds to force the console to shut down, then power it back it on.

Is the error displayed again after restarting the console?



  1. Ensure your console has the latest system update.
  2. Continue using the console as normal and monitor the situation.

Is a microSD card inserted in the console?



Situation Not Resolved:

If the error persists upon start up even though a microSD card is not being used, then the Nintendo Switch console will need to be repaired.

Please click here to book a repair.


  1. Try the following:
  2. Situation Not Resolved:

    If the error persists with multiple supported microSD cards, or when downloading directly to the system memory, the Nintendo Switch console will need to be repaired. For testing purposes include one or two of the problematic cards with the repair.

    Please click here to book a repair.

What to Do:

  1. After the User Transfer has been suspended, on the source console, check for corrupt data.
  2. If error code 2002-4315 is displayed, power off the console, then initialise Nintendo Switch without deleting save data.
  3. After initializing the console, try to transfer the User Account again.

Situation Not Resolved:

If the errors persists, the source console will need to be repaired.

Please click here to book a repair.