Welcome to Nintendo Support

Get support for your Nintendo systems, software and services

Error Code: 2813-1402


You are unable to complete a credit card purchase on Nintendo eShop on Nintendo Switch and you receive the error 2813-1402.

What to Do:

  • Try to make the purchase again later. This error usually indicates a temporary network issue.
  • Use an alternate payment method, such as PayPal, Nintendo eShop Prepaid Card, or a different credit card.

Situation Not Resolved:

  • If the issue persists, contact your bank or credit card issuer for further assistance.