Welcome to Nintendo Support

Get support for your Nintendo systems, software and services

Error Code: 2813-1400


You are unable to make a purchase using a credit card on Nintendo eShop and receive the error code 2813-1400.


If you are receiving this error code, it likely indicates that the Nintendo eShop service is undergoing maintenance.

What to Do:

Review https://www.nintendo.co.jp/netinfo/en_GB/index.html for the most up-to-date maintenance and server status information, and then try to make your purchase after the posted maintenance has ended.

Situation Not Resolved:

If the error persists, and there is no notice of Nintendo eShop maintenance, wait a while and try again later.