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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2811-6055

    Description:

    • When trying to redeem a download code for a Nintendo Switch Online membership, you receive the error code 2811-6055.
    • Error Message: You must be at least 18 years of age to redeem a family membership.

    Additional Information:

    • A download code for a Nintendo Switch Online family membership or Nintendo Switch Online + Expansion Pack Family membership can only be redeemed by Nintendo Account owners aged 18+.
    • Currently, Family Membership download codes are only available in countries with a limited Nintendo eShop.

    What to Do:

    • Have a Nintendo Account owner aged 18 or older in your Nintendo Account family group redeem the download code. Once the code is redeemed, all members of the family group will be covered by the service.
      • The family group account admin does not have to redeem the code. The code can be redeemed by anyone in the family group that is age 18 or older.
      • The admin can control the members of the family group. However, the family membership remains with the person that redeemed the code - regardless of which family group they move to.
      • If you do not currently have someone in your family group aged 18 or older, you will need to add an adult to your family group.