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Error Code: 2016-0415

Description:

  • When trying to register software on Nintendo Switch to earn My Nintendo Points, error code 2016-0415 is received.
  • Error message: "You cannot collect points for this software in the country/region currently set for your Nintendo Account."

What to Do:

  1. Check the region compatibility for the intended software.

    Open the software's options menu and select "Software Information" > "Support Information".
    hac-ss-software-menu-options.jpg

    The supported regions for that software will be displayed there:
    hac-ss-software-options-software-info-support.jpg

  2. Ensure that the country/region setting for your Nintendo Account matches one of the regions supported by the software, otherwise you will be unable to register your game.

    For example, if your Nintendo Account country/region is set to the United Kingdom, the intended software must support the European region.

Situation Not Resolved:

If the steps above have been verified but the error persists, please contact us for support by clicking here.