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Error Code: 2016-0390

Description:

  • The following error message is displayed on your Nintendo Switch console: "Unable to access microSD card."
  • Error code: 2016-0390.

What to Do:

  1. Power off the console and remove the microSD card.
  2. Verify that the microSD card is compatible with Nintendo Switch.
    • If the microSD card is not supported, replacing it with a supported type may resolve the problem.
  3. Reinsert the microSD card and perform a system update.
    • The system version may not necessarily change after this update.
  4. If the microSD card cannot be read on Nintendo Switch, try the following:
    • Format the microSD card.
    • Use a different microSD card.
    • Remove the microSD card and download directly to the console's system memory.

Situation Not Resolved:

If the error persists with multiple microSD cards, then the Nintendo Switch console will need to be repaired.

  • For testing purposes, be sure to include one or more of the problematic microSD cards that were being used with the console.

Please click here to begin the repair process.