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Error Code: 2002-4690

Description:

  • An error code is displayed when downloading software or when trying to update a game on Nintendo Switch.
  • Error code: 2002-4690.

Additional Information:

If a microSD card is inserted into the console, the save location will default to the microSD card when downloading or redownloading software.

What to Do:

  1. Ensure your console has the latest system version.
  2. Check for corrupt data.
  3. Delete any problematic software and redownload it.

Is the error still being displayed?

  1. Continue using the console and monitor the situation.

Is a microSD card inserted into the console?


Situation Not Resolved:

If the error persists and a microSD card is not being used, then the Nintendo Switch console will need to be repaired.

Please contact us for support by clicking here.

  1. Power off the Nintendo Switch console and remove the microSD card.
  2. Power on the console again and download the software directly to the system memory.

Did the error occur again?


Situation Not Resolved:

If the error persists even while downloading directly to the system memory, then the Nintendo Switch console will need to be repaired.

Please contact us for support by clicking here.


If the error is occurring only while using a microSD card, try the following:


Possible Solutions:

  • Format the microSD card.
    • Important: Once formatted, the information on the microSD card cannot be recovered. If screenshots are stored on the microSD card, be sure to first back up the information on a computer.
    • If downloadable software was saved to the microSD card, it can be redownloaded using the same Nintendo Account that was used to purchase it.
  • Use a different microSD card.