Support

Get support for your Nintendo systems, software and services

Error Code: 2002-0001

Description:

  • An error code is displayed when powering up the Nintendo Switch console, or when coming out of sleep mode.
  • Error Code: 2002-0001.

What to Do:

  1. Restart the console by holding down the POWER Button for three seconds, then select "Power Options" > "Restart".
    • If the Nintendo Switch console is not responding, hold down the POWER Button for twelve seconds to force the console to shut down, then power it back it on.

Is the error displayed again after restarting the console?


  1. Ensure your console has the latest system update.
  2. Continue using the console and monitor the situation.

Is a microSD card inserted in the console?



Situation Not Resolved:

If the error persists upon startup even though a microSD card is not being used, then the Nintendo Switch console will need to be repaired.

Please contact us for support by clicking here.

  1. Power off the Nintendo Switch console and remove the microSD card. Then power on the console again.

Did the error occur again?



Situation Not Resolved:

If the error persists upon startup even though a microSD card is not being used, then the Nintendo Switch console will need to be repaired.

Please contact us for support by clicking here.

  1. Ensure your Nintendo Switch console has the latest system update.

If the error is occurring only while using a microSD card, try the following:

  • Format the microSD card.
  • Important:

    • Once formatted, the information on the microSD card cannot be recovered. If screenshots are stored on the microSD card, be sure to first back up the information onto a computer.
    • If downloadable software was saved to the microSD card, it can be redownloaded using the same Nintendo Account where it was purchased.
  • Use a different microSD card.