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Console Buttons Are Not Responding Correctly on Nintendo Switch Lite

The information in this article can help you when the system buttons do not respond or respond incorrectly on Nintendo Switch Lite.

Additional Information

The button test feature on Nintendo Switch Lite is not available for the following system buttons:

  • POWER
  • Volume
  • HOME
  • Capture

What to do

  1. If there are any wireless controllers paired to the system, use the touch screen to verify that the Console Button Input setting is set to On.
  2. Check if the non-responsive buttons feel sticky or stuck down.
    • If any are sticky or stuck, power off the system and clean the area around the problematic buttons using a soft, dry toothbrush.

      Important:

      Avoid using any cleaners or fluids.

  3. Ensure your system has the latest system version.

Which button is not responding?

While in the HOME Menu, press and hold down the POWER Button for at least one second.

If the system does not go into sleep mode, continue to troubleshoot the POWER Button.

While navigating the menus or within a game, press the HOME Button.

If the system does not return to the HOME Menu, Nintendo Switch Lite will need to be repaired.

Situation not resolved

If you have tried the steps above and the situation does not improve, please contact us for further support.

While in the HOME Menu, verify that volume changes on the console speakers when the volume buttons are pressed.

If the volume buttons are still unresponsive, continue to troubleshoot the volume.

While in the HOME Menu, press the Capture Button.

If there is no response, continue to troubleshoot capturing screenshots.

Perform a button test for the unresponsive button.

Did the button respond during the button test?

Was the non-responsive button issue occurring with a specific game or application?

It's possible that the intended button is not compatible with that game or application. Check the software manual for more information.

If the game or application is compatible with the intended button but it is not working on the system, Nintendo Switch Lite will need to be repaired.

Nintendo Switch Lite will need to be repaired.

Situation not resolved

If you have tried the steps above and the situation does not improve, contact us for further support.

If the button test fails, Nintendo Switch Lite will need to be repaired.