Support

Get support for your Nintendo systems, software and services

“Access Denied” Error When Using a Nintendo Account

Situations:

  • “Access Denied” error appears in the following scenarios:
    • Trying to link a Nintendo Account to a mobile application (Miitomo, Super Mario Run, etc.).
    • Using the “Forgot Password” link to reset a Nintendo Account password.
    • Any other scenario involving a Nintendo Account.


Information:

This message can appear if there is a mismatch between your Nintendo Account and the Nintendo Account that is already signed in on your browser. (For example, if two different Nintendo Account owners use the same smart device.)

What to Do:

What are you trying to do when the error appears?


  • Make sure that you are using your Nintendo Account sign-in information (not your Nintendo Network ID). More info
  • On your smart device browser, sign out of your Nintendo Account (and any related linked accounts).
  • Clear the browser’s cache on your smart device and then try linking again through the application.
  • If it’s still not working, try using a different device or browser to link to the mobile app.

  • Clear any current Nintendo Account sign-in information from the browser that you’re using.
    • Sign out of your Nintendo Account (and any related linked accounts).
    • If there are multiple tabs open in the browser, make sure that you check or close each one, and sign out of the Nintendo Account on those as applicable.
    • Clear the browser’s cache on the device that you’re using.
  • Go through the Reset Password process again to have a new email sent. Click the link in the email to try again.
    • Make sure that the link is opening in the correct browser. If the link opens in a different browser, repeat steps 1 and 2 in the new browser to make sure the history is cleared in the new browser also.
  • If it’s still not working, use a different device or browser to reset your password.

  • Clear any current Nintendo Account sign-in information from the browser that you’re using.
    • Sign out of your Nintendo Account (and any related linked accounts).
    • If there are multiple tabs open in the browser, make sure that you check or close each one, and sign out of the Nintendo Account on those as applicable.
    • Clear the browser’s cache on the device that you’re using.
  • Try accessing your Nintendo Account again.
    • Make sure you are using the correct browser. If the link opens in a different browser, repeat steps 1 and 2 in the new browser to make sure the history is cleared in the new browser also.
  • If it’s still not working, use a different device or browser to access your Nintendo Account.