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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Screen is scratched

    Lower screen (Touch Screen) is scratched

    This defect can only be caused by the action of the user. This may occur when treating hardware, accessories or games improperly.

    Upper screen is scratched

    This defect is only caused by the action of the user. This may occur when treating hardware, accessories or games improperly.

    How to replace the cover plate:

    • Do not remove the old plate before you receive the new one (to protect against dust).
    • Remove the old plate with a sharp, flat tool.
    • Attach the new one (it is self-adhesive).
    • Remove the protective film.

    Please handle the plate very carefully and avoid touching the LCD!

    Note:

    If you change the plate on your own, a warranty claim is no longer valid and we are not liable for possible damages.