Game freezes or locks up during play

Applies to: Nintendo DS Lite


  1. Make sure the Nintendo DS Lite battery pack is charged - the power indicator LED will light green. If the power indicator LED does not light green, plug the system directly into a wall outlet using the AC adapter (included) to charge the battery.
  2. If possible, check whether the game functions properly when played on a different Nintendo DS Lite system.
  • If the problem only occurs with one game and the game does not play on any other Nintendo DS Lite system, the game will need to be returned to us for repair or replacement.
  • If the problem occurs with all games, the Nintendo DS Lite will need to be returned to us for repair or replacement.
  • If the problem only occurs with one game and only on your Nintendo DS Lite system, both the Nintendo DS Lite and the game will need to be returned to us for repair or replacement.
  • If the game functions properly on a different Nintendo DS Lite system, both the Nintendo DS Lite and the game will need to be returned to us for repair or replacement.

NOTE:

  • We can perform repairs or replacement exclusively on games that originated directly from Nintendo.
  • You can find out which games are Nintendo titles by contacting the Nintendo Service Centre (see Contact section for details).