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Console Screen Returns to the HOME Menu When Starting a Game

Description:

You are able to navigate through the menus, but when trying to start a game on the Nintendo Classic Mini: Super Nintendo Entertainment System console, the screen returns to the HOME Menu.

Additional Information:

If the controller is not responding at all when trying to navigate the menus or while playing a game, click here.

What to Do:

  1. Power off the console and unplug the controller by pressing the tabs on the connector that goes into the console.
  2. Power cycle the device.
  3. Plug one of the Nintendo Classic Mini: Super Nintendo Entertainment System Controllers that came in the box into port no. 1 on the front of the console.
  4. Attempt to start a game.
    • If the screen returns to the HOME Menu, ensure you are using a Nintendo Classic Mini: Super Nintendo Entertainment System Controller (model No. CLV-202) or a compatible controller.
      • If necessary, test the console using the second Nintendo Classic Mini: Super Nintendo Entertainment System Controller that was included in the box.
      • If the issue persists, skip to Situation Not Resolved.

Situation Not Resolved:

Please contact us for support by clicking here.