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Error Message: "The Nintendo Network Agreement Agreement and Privacy Policy have been updated".

Situation:

  • You are unable to sign in with your Nintendo Network ID when purchasing Nintendo eShop software on the official Nintendo website.
  • You receive an error message stating that the Nintendo Network Agreement and Privacy Policy have been updated.

Note:

Prior to using Nintendo Network ID services you must agree to the Nintendo Network Agreement and Privacy Policy using a Wii U console or Nintendo 3DS family system that is linked to your Nintendo Network ID. Users are unable to agree to the Nintendo Network Agreement and Privacy Policy on a non-Nintendo device such as a PC or smartphone.

What to Do:

Use the following steps to locate the Nintendo Network Agreement and Privacy Policy:

On a linked Wii U console:

  1. On the user selection screen, select the user that is linked to your Nintendo Network ID.
  2. If prompted, use the on-screen keyboard to enter the password for that user's ID.
  3. You will then be prompted with the Nintendo Network Agreement and Privacy Policy.

On a linked system in the Nintendo 3DS family:

  1. From the HOME Menu, select System Settings, and tap Nintendo Network ID Settings.
  2. If the sign-in screen displays, tap Sign In and enter the password for that user's ID.
  3. You will then be prompted with the Nintendo Network Agreement and Privacy Policy.

Situation Not Resolved:

Please contact our Customer Support.