Does this issue occur with several software titles?

• If yes, then your Nintendo 3DS system is faulty.
  Click here for detailed information on repairs of Nintendo products.
  
• If not, please check if it is possible to adjust the sound settings in the options menu of the software, and if necessary adjust the sound.

Did this solve your problem?

• If not, the software is faulty.

Who published the faulty software in the UK / Ireland?

→ For information about the publisher, please refer to the contact details in the software manual.

• If it was Nintendo, click here for detailed information on repairs of Nintendo products.
• If it was a different publisher, please contact the publisher directly.
• If you don't know, please contact our Nintendo Service Centre for information about publishers of the software.