Welcome to Nintendo Support

Get support for your Nintendo systems, software and services

No sound from the speakers

Please check the following, if possible:
Are headphones connected to your Nintendo 3DS system?

  • If yes, please remove the headphones as no sound can be emitted from the speakers if the headphones are connected.
  • If not, is the volume of your Nintendo 3DS system turned up?
  • If yes, please test if the error only occurs with one or more specific software titles.

Does this issue occur with several software titles?

Did this solve your problem?

  • If not, the software is faulty.

Who published the faulty software in the UK / Ireland?

→ For information about the publisher, please refer to the contact details in the software manual.