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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    The AC adapter doesn't work

    Please try to charge your Nintendo 3DS system directly with the supplied Nintendo 3DS AC adapter without the charging cradle.

    Did this solve your problem?

    • If yes, your charging cradle is faulty.
    • If not, test another original Nintendo 3DS AC adapter if possible.

    Did this solve your problem?

    • If yes, your adapter is faulty.
    • If not, your Nintendo 3DS system and/or accessories may be faulty.


    Click here for detailed information on repairs of Nintendo products.