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Parental Controls, Forgotten PIN and Master Key Enquiries

Nintendo Switch

If you need a Parental Controls master key for Nintendo Switch and have a Nintendo Account linked to your console, you can get a master key at any time from this self-service page.

Do you have a Nintendo Switch console and a smart device?

If so, you can set Parental Controls for Nintendo Switch using your smart device and confirm your current Parental Controls PIN in case you've forgotten it.

Wii U, Nintendo 3DS, Wii/Wii mini, Nintendo DSi

If you need a Parental Controls master key for Wii U, Nintendo 3DS, Wii/Wii mini or Nintendo DSi, you can get one at any time from this self-service page.

If you have trouble using the self-service page, please contact us via phone or email.

The iStore Building, No.1 Sandton Drive
Sandton, 2146

Telephone: 011 390 7002(Calls are charged at the local rate to the caller)

Give us a call

E-mail us: Open a ticket

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