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Dear customers,

Due to the challenging situation surrounding the coronavirus, customer service is currently operating at reduced capacity. We ask for your understanding that there may be delays in responses to messages.

Additionally, we have made the difficult decision to temporarily suspend repairs. We understand that this is frustrating, and we apologise to those whose repairs we are currently unable to process.

We are closely monitoring the situation, and when customer service operations return to normal, we will update this page.

We would like to express our concern and support for all those affected by the COVID-19 outbreak during this challenging time.

Thank you for your understanding and for your patience.

Go to the Repairs page for more information on how to book a repair.

For all general enquiries: Write us an email

For all queries related to Nintendo Account: Write us an email

For all queries related to My Nintendo, My Nintendo Store,
Nintendo eShop, Nintendo Switch Online: Write us an email

If you need a Parental Controls master key for Nintendo Switch: Click here